1. Overview

We want you to be fully satisfied with your purchase. If you are not completely happy with your product, you may be eligible for a refund under the terms outlined below.

2. Refund Eligibility

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  Returns and Refunds: You may request a refund within less than 30 days of receiving your item(s). Items must be returned in their original condition and packaging to be eligible for a full refund.
  
  
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  Defective or Damaged Items: If you received a defective or damaged item, please contact us within a few days of delivery to arrange a return or exchange. We will cover the return shipping costs for defective items.
  

3. Refund Process

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  Step 1: Contact our customer service team at +971 54 459 9639 with your order number and details of the product you wish to return. You will receive a return authorization and instructions on how to proceed.
  
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  Step 2:Ship The Product Back to Us
  
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  Step 3: Once we receive the returned product, we will inspect it and process the refund. Refunds will be issued to the original payment method within days. Please note that shipping fees are non-refundable.
  

4. Late or Missing Refunds

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  If you haven’t received a refund after 7 days, please first check your bank or credit card statement for updates.
  
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  If the refund is still not reflected, please contact us at [contact email or phone number] for assistance.
  

5. Exchanges

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  If you need an exchange due to a defective item or wrong order, please follow the same process as for a return and let us know if you would prefer a replacement.
  

6. Shipping Costs

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  For returns due to change of mind, customers are responsible for return shipping fees unless the item is defective or damaged.
  
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  If you are returning an item due to a fault, we will cover the return shipping costs.
  

7. Contact Us

If you have any questions or need further assistance.